Howdy again,
I encountered a problem during the installation of the prerequisites of SharePoint 2010 Enterprise. The installation of KB976462 failed, and so would eventually the whole prerequisites installer. The error message pointed me to the log file.
Here is an excerpt from the installation log:
2012-01-11 16:07:21 – Beginning download of Hotfix for Microsoft Windows (KB976462)
2012-01-11 16:07:21 – http://go.microsoft.com/fwlink/?LinkID=166369
2012-01-11 16:07:23 – Size of download of "Hotfix for Microsoft Windows (KB976462)" in bytes is "4331740"
2012-01-11 16:07:23 – Download of "Hotfix for Microsoft Windows (KB976462)" completed successfully
2012-01-11 16:07:23 – Installing Hotfix for Microsoft Windows (KB976462)
2012-01-11 16:07:23 – "C:\Windows\system32\wusa.exe" "C:\Users\xxx~1\AppData\Local\Temp\KB926A2.tmp.msu" /quiet /norestart
2012-01-11 16:07:26 – Install process returned (-2145124329)
2012-01-11 16:07:26 – [In HRESULT format] (-2145124329)
2012-01-11 16:07:26 – Last return code (-2145124329)
2012-01-11 16:07:26 – Error: The tool was unable to install Hotfix for Microsoft Windows (KB976462).
2012-01-11 16:07:26 – Last return code (-2145124329)
2012-01-11 16:07:26 – Options for further diagnostics: 1. Look up the return code value 2. Download the prerequisite manually and verify size downloaded by the prerequisite installer. 3. Install the prerequisite manually from the given location without any command line options.
2012-01-11 16:07:26 – Cannot retry
So, the solution is quite simple: You must download, extract and install the hotfix manually. The following 3 steps show how it works:
1. Download the KB976462 manually from here:
http://archive.msdn.microsoft.com/KB976462/Release/ProjectReleases.aspx?ReleaseId=4317
Choose the “x64” version of the msu file. Save it to a local directory: I used here C:\Installation\KB976462.
2. Open a command prompt and expand the msu file (make sure you open cmd with administrator rights)
expand -f:* "C:\Installation\KB976462\Windows6.1-KB976462-v2-x64.msu" %TEMP%
3. install using:
pkgmgr /n:%TEMP%\Windows6.1-KB976462-v2-x64.xml
All done! Re-run the prerequisites installer – it should finish with success, as expected.
Hope this was of some help!
Thanks and best regards,
Martin
Thanks for posting it.
Thanks!
if win 2008 R2 SP1 is installed, just rerun the pre req. installer and it should be solved.
http://support.microsoft.com/kb/2581903
Thanks Johan, this is a good hint.
Great post, very clear. I had the same problem & it fixed it.
Thanks a lot!
Thank you that worked perfect. You’re the best!
Thanks, I had the same problem, and your solution worked perfectly 🙂
You should be a part of a contest for one of the greatest sites on the net. I’m going to highly recommend this website!
Still a problem, and this still works. Thanks.
I ran the script as you specified. But got error message
“Operation failed with 0x80070057
The parameter is incorrect”
Could you please help me resolve this issue?
Thanks advance!
Great post, thank you so much, you saved me hours!!
legend!
The KB part ran fine, BUT now the error from prereq installer is: “Filter Pack 2.0” – it was unable to install that.